Open a ticket on our Support Forum and our expert staff would love the opportunity to resolve any conflicts you may be experiencing.
We give our best to make our Theme Documentation & FAQ as detailed as possible.
Some of your issues may already be resolved, with step by step or video tutorials, so please take a look.
It’s important to keep in mind that we are theme authors on MOJO Marketplace & MOJO Themes.
We do not have the access to the payments & transactions you made, so we are unable to issue any refunds.
Our duty is to keep our products up to date and to provide support for any theme-related issues you’re experiencing.
If you are sure that you want a refund, please read the official MOJO Refund Policy:
A majority of items purchased from MOJO Marketplace are non-tangible, digital goods and because of the nature of the product there are very few instances where a refund is given. If you have purchased an item and you feel it is not functioning as advertised, please send us a support ticket and explain the issue in detail. Also, be sure to name the item you’re having issues with. From there, we’ll have a review process to determine if the item is not delivered as promised. If we find the item is not working, functioning or is corrupt, it will be fixed or a refund will be given. If the item has not been set up properly by following the help file, refunds will be subject to the MOJO staff’s discretion. Any purchase older than 90 days will not be refunded.
If you’re having troubles getting your item to function properly, you can ask for help from the seller directly and get the fixes you need. You can do this by going to the item page on the marketplace and clicking the “Support Forum” tab found under the preview image. This is where you leave your question for the seller. We do ask that you provide them with 48 hours to respond due to a possible time difference.
If you feel that you meet the refund conditions, please open a ticket on MOJO support desk.