There are various ways of getting support for your purchase.
If you are just starting to use WordPress and premium themes then it might be convenient to search through our support website for your questions. If you are unable to find answers on our website, then you can post questions on the marketplace, under the according theme.
We are always checking our emails and we really make an effort to answer you as soon as possible. So if you need detailed instructions without going public, feel free to drop us a line.