Need a response today, please!

I’ve opened two tickets on this issue with very little response/help/interest from your support team. One of the reasons I purchased the Highend theme was because of the glowing support ratings, but I have to tell you that I’m disappointed. My website needs to be up and running perfectly NOW,

this week

,

today

because I am coming into my busy back-to-school season, and I cannot edit my Pages with Visual Composer without introducing several wacky errors.

For instance, when I edit http://www.patriciamnewman.com/books/ebola-fears-facts/ and Update my changes, the borders around the icons are deleted and the testimonial slider disappears (see “Feedback on my Presentations”). Noda added the word “test” at the bottom of the page and (quite annoyingly, I might add) said she didn’t notice any problems, despite the fact that I had described them in detail on her thread. And it you look at the page right now, those very same errors are displaying.

I’m pretty sure this problem is VC-related because I can edit blog posts fine (which don’t use VC), AND the problem seemed to begin immediately after the latest VC update. Is there a way to revert to my previous VC version, or is there a way to re-download VC? I am not a developer, so I don’t know how to do these things.

Someone needs to address this problem today and tell me what you are going to do about it. I’ve already supplied my login credentials (twice) on the August 3, 2015 at 5:42 pm #51319 thread and the August 6, 2015 at 3:44 pm #51810 thread.

Today, people! I’m in California, so I’m hopping by the time I wake up in the morning, you will be hard at work on this ticket!