I have a problem caused by a plugin but they

  • Resolved
    Posted in: Highend WP Theme  
  • Customer
    skulptor
    October 7, 2015 at 10:17 pm #59954

    Hi,

    I have a problem caused by a plugin.

    Noda wrote:

    As you can see problem comes from your plugin “screets-chat”, you have to contact plugin developer about this problem

    Post Link: https://hb-themes.com/forum/all/topic/cant-develop-my-site-because-of-this-warning-cannot-modify-header-information/#post-59730

    I thought this was fine and the case was closed.
    Unfortunately this is the response from the Plugin developer:

    Thank you for contacting Screets. We only provide premium support for our customers who have valid license from CodeCanyon. I suggest you to contact with theme author or asking help WordPress community to fix the issue.

    I apologize we could not be of more direct assistance to you. Please let us know if you have other questions we can assist with.

    I purchased the Aegaeus WP theme and had it installed. This plugin appeared once this theme was installed so I assume that it has come with the theme.

    To be perfectly honest I don’t think I’ll even use this Plugin. I’m reluctant to remove it because there are no guarantees that my original problem will disappear and I like the option to change my mind in the future.

    1. Is the “screets-chat” plugin part of the Aegaeus theme?
    2. If I remove it will this effect anything else?

    This seems to be a frustrating game of pass the parcel.
    I’d appreciate any advice.

    Cheers,

    Sonia

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