Troubleshooting Issues: Demo Import

  • Support
    March 21, 2020 at 9:58 pm #145584

    Hey Highend Users! If you’re facing issues while importing demos, don’t worry. We’ve got you covered. Here’s what you can do to get things up and running:

    Initial Steps:
    1. Disable All Plugins: Head to Plugins » Installed Plugins and deactivate all. Now try running the demo importer again.

    2. Skip Attachments: If disabling plugins didn’t work, go back to the Demo Importer and uncheck the “Attachments” box before importing.

    Common Issues and Fixes:
    Sometimes the problems lie in your server’s PHP settings.

    Adjust PHP Settings:
    You’ve got two choices here:

    1. DIY Method:
    Access your hosting settings and increase the limits to at least:

    max_execution_time 120
    max_input_vars 3000
    memory_limit 128M
    post_max_size 32M
    upload_max_filesize 32M

    Ensure allow_url_fopen is set to On.

    Then, edit wp-config.php:
    1. Find the File: It’s in your root WordPress installation folder. Use FTP or your hosting’s File Manager.

    2. Add these lines at the bottom, just before “Happy Blogging”:

    define( 'WP_MEMORY_LIMIT', '128M' );

    2. Hosting Support:
    Contact your hosting provider’s support and ask them to adjust these settings for you.

    Still having trouble? Open a new topic in our forum and our dedicated team will step in to import the demo for you.

    Cheers to your next website launch 🚀

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