Video Background not working

  • In Progress
    Posted in: Highend WP Theme  

  • Customer
    May 18, 2017 at 7:44 am #110097

    Hello, I am having an issue and have scoured the internet for the answers and to my knowledge there is some issue concerning the compatibly with the High end theme and Visual Composer.

    I an trying to add a hosted video background and here are my issues:
    The first is that the row editing options completely disappear when I do this. They remain for a static background such as an image but whenever I select a video background the controls immediately disappear.

    Secondly, the video displays fine on the desktop but when in ios mobile it displays an unclickable video button even though I have set a placeholder image.

    The second issues is the most important, I want a placeholder image to appear instead of the unclickable video when viewing it from a mobile device. Thank you.

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