Highend Theme crashed the site

  • In Progress
    Posted in: Highend WP Theme  
  • Customer
    May 22, 2020 at 8:11 pm #146747


    Blue Sky SUpport sent me this email today.

    Thank you for contacting Support. I completely understand how important the functioning of your website is for your business.

    I have checked your issue with the slider on the home page of the website at: https://www.athometutor.com/ and I was able to replicate the issue. While this isn’t an issue that in our scope of support directly, I understand it is very important to you and I want to be as much help as I possibly can. I have checked your issue by enabling the display_errors and debug mode. But, I’m unable to find any errors. I have also checked the server logs and I’m unable to find any errors/issues. I have temporarily changed the theme to the default theme and I was able to view the slider without any issues. It appears that the issue is with the theme. The best option is to contact the theme provider/developer regarding the issue.

    I’m sorry this wasn’t something we could resolve for you on our end. Please get back to us if the developer requires any additional info. We are happy to help you.

    Vikas A

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