Highend Options Not Working / Website Down – Not Displaying Correctly

  • In Progress
    Posted in: Highend WP Theme  
  • Customer
    dcleckley
    March 5, 2025 at 6:37 pm #168248

    Hello. We have a serious issue with a government-funded website where the Highend theme no longer functions correctly. You cannot navigate the Highend Options menu, and the website is not displaying correctly. We ensured all WordPress, template, and plugin updates were complete. Additionally, we uninstalled plugins to see if the issue would correct. It did not. The site is hosted by Bluehost. We asked them if there were any security patches (VPS server) that were enacted. We were told no. Bluehost tech support could not find any issues. However, they did increase the memory in the PHP.ini file, but that did not fix the issue. Please advise. Is there a new template update we should be using? (Note: We have the Highend Unlimited lifetime license).

    WordPress 6.7.2
    PHP version 8.2

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